Thank you for shopping with Silkway Beauty RACHEPWÈL 💜. We want you to feel confident and satisfied with your purchase.We accept return requests within 7 days after your order has been delivered for items that are unused, unopened, and in their original condition.Due to hygiene and safety standards, opened or used beauty products cannot be returned or exchanged.If your item arrives damaged, defective, or you receive the wrong product, please contact our customer support team with your order details and photos of the issue. We will review your request and help provide the best solution.Your satisfaction matters to us, and we are committed to making your Silkway Beauty RACHEPWÈL experience smooth and reliable. ✨

Orders are typically processed within 1–business days after purchase.Once your order ships, delivery usually takes:U.S. orders: 3–4 business daysInternational orders: 7–15 business days (depending on location and customs)As soon as your order is shipped, you will receive a tracking number by email so you can follow your package in real time.If you don’t see tracking updates right away, don’t worry—sometimes carriers take 24–48 hours to update their systems.If you want, I can also tailor this to your exact store policy (faster shipping

Yes, we ship to most countries worldwide. International shipping times and costs vary by destination.

Once your order ships, you'll receive a tracking number via email. You can use this number to track your package on our website or the carrier's site.

We accept all major credit cards, PayPal, Apple Pay, and Google Pay for your convenience.